Case #case-1
Client
KERI VerifiedHired Bob to build website. Paid 50% upfront ($5,000). Website delivered 3 months late and missing agreed features.
Virtue metrics reward good faith behavior over adversarial tactics
Initial Position Statement
statementI paid the agreed 50% deposit in good faith and the project was delivered 3 months late. Several key features that were explicitly outlined in our contract are missing from the delivered website.
Signed Contract
evidenceOriginal agreement signed on Jan 15, 2024, outlining deliverables: Homepage, 5 product pages, contact form, and blog section. Delivery date: April 15, 2024.
Payment Receipt
evidenceWire transfer receipt for $5,000 sent on January 20, 2024. Transaction ID: WT-2024-001234.
Organizing information, not imposing decisions
Can you provide the original project specification document mentioned in the contract?
AI Output Verification
All statements, evidence, and compromise proposals
Settlement Proposal
newI propose completing the missing features within 2 weeks at no additional charge, and the client pays the remaining 50% balance. This way both parties fulfill their original obligations.
Response to Complaint
newThe delays were directly caused by the client's continuous scope changes. Each change required additional development time that was not accounted for in the original timeline or budget.
Change Request Log
newClient requested 7 major changes after initial design approval: (1) Complete redesign of homepage on Feb 10, (2) Additional e-commerce functionality on Feb 28, (3) Custom blog theme on Mar 15, (4) Integration with payment gateway on Mar 20, (5) Mobile responsive improvements on Apr 1, (6) SEO optimization on Apr 10, (7) Contact form redesign on Apr 15. Each of these changes required significant development work beyond the original scope.
Initial Position Statement
newThe client continuously changed requirements throughout the project. I delivered a functional website that meets the original scope. The delays were caused by scope changes, not my work pace.
Payment Receipt
reviewedWire transfer receipt for $5,000 sent on January 20, 2024. Transaction ID: WT-2024-001234.
Signed Contract
reviewedOriginal agreement signed on Jan 15, 2024, outlining deliverables: Homepage, 5 product pages, contact form, and blog section. Delivery date: April 15, 2024.
Initial Position Statement
reviewedI paid the agreed 50% deposit in good faith and the project was delivered 3 months late. Several key features that were explicitly outlined in our contract are missing from the delivered website.
Developer
KERI VerifiedClient kept changing requirements without additional payment. Delivered functional website. Original scope was met.
Virtue metrics reward good faith behavior over adversarial tactics
Initial Position Statement
statementThe client continuously changed requirements throughout the project. I delivered a functional website that meets the original scope. The delays were caused by scope changes, not my work pace.
Change Request Log
evidenceClient requested 7 major changes after initial design approval: (1) Complete redesign of homepage on Feb 10, (2) Additional e-commerce functionality on Feb 28, (3) Custom blog theme on Mar 15, (4) Integration with payment gateway on Mar 20, (5) Mobile responsive improvements on Apr 1, (6) SEO optimization on Apr 10, (7) Contact form redesign on Apr 15. Each of these changes required significant development work beyond the original scope.
Response to Complaint
statementThe delays were directly caused by the client's continuous scope changes. Each change required additional development time that was not accounted for in the original timeline or budget.
Settlement Proposal
compromiseI propose completing the missing features within 2 weeks at no additional charge, and the client pays the remaining 50% balance. This way both parties fulfill their original obligations.