Rental Property Damage Resolution

Case #case-2

Setup
Evidence
Questioning
Deliberation
Consensus
Case Integrity: Verified5/6 WitnessesLast Event: 2 min agoSAID: EBnP9xKl3mF7...
Council
PL
Patricia Lee
reviewing
RJ
Robert Jackson
observing
JW
Jennifer Wong
observing
MT
Marcus Thompson
observing
LR
Lisa Rodriguez
observing
5 peer observers
Public
MCActive

Michael Chen

Landlord

KERI Verified

Tenant left property with significant damage. Security deposit of $2,500 covers less than half the repair costs. Have documented evidence with photos and repair estimates.

Virtue Metrics

Good Faith
78%
Transparency
88%
Fairness
75%

Virtue metrics reward good faith behavior over adversarial tactics

Michael Chen's Activities

Initial Position Statement

statement

The tenant left the property with significant damage beyond normal wear and tear. I have photos showing holes in walls, carpet stains, and a broken window. The security deposit of $2,500 doesn't even cover half of the estimated $5,400 in repairs.

May 15, 9:00 AM4/5 Witnesses

Move-In Inspection Report

evidence

Property inspection conducted on January 5, 2023. All walls in excellent condition, carpets professionally cleaned, all appliances working, no visible damage. Both parties signed. Photos attached showing pristine condition.

May 15, 9:30 AM4/5 Witnesses

Move-Out Photos - Living Room

evidence

Photos taken on May 1, 2024. Three holes in living room walls (approximately 4-6 inches diameter), appearing to be from furniture removal. Dark stains on carpet near sofa area. Window screen torn.

May 15, 9:45 AM4/5 Witnesses

Move-Out Photos - Bedroom & Kitchen

evidence

Bedroom: Two nail holes in walls, carpet burn mark near closet. Kitchen: Broken cabinet door, grease buildup on stove and hood, damaged countertop near sink showing water damage.

May 15, 10:00 AM4/5 Witnesses

Repair Estimates from Contractors

evidence

Wall repair and repainting: $1,800. Carpet replacement: $2,400. Window repair: $400. Cabinet door replacement: $300. Countertop repair: $500. Total: $5,400. All estimates from licensed contractors.

May 15, 11:00 AM4/5 Witnesses

Response to Tenant Claims

statement

The tenant claims these were pre-existing conditions, but our move-in inspection clearly shows otherwise. The photos don't lie - this is damage beyond normal wear and tear. I maintained the property well during their tenancy.

May 16, 2:30 PM4/5 Witnesses

AI Facilitator

Organizing information, not imposing decisions

facilitating

Active Questions (2)

Can you provide the official move-in inspection document signed by both parties, and clarify if tenant's personal photos were shared at move-in?

Awaiting responseMichael Chen

Regarding the leak you reported 6 months ago, do you have any written communication with the landlord about this issue?

Awaiting responseSarah Martinez

AI Output Verification

Model: DW-Facilitator-v2.1Generated: Dec 23, 11:43 PM
SAID: EQpR7sL2mK9x...

Case timeline

All statements, evidence, and compromise proposals

Settlement Offer

new

I'm willing to accept a $800 deduction from my security deposit for the larger wall holes and the cabinet door, which I acknowledge may be my responsibility. The rest should be returned as normal wear and tear. Total refund: $1,700.

Sarah MartinezMay 17, 10:00 AM4/5 Witnesses

Response to Tenant Claims

reviewed

The tenant claims these were pre-existing conditions, but our move-in inspection clearly shows otherwise. The photos don't lie - this is damage beyond normal wear and tear. I maintained the property well during their tenancy.

Michael ChenMay 16, 2:30 PM4/5 Witnesses

Carpet and Kitchen Issues Explanation

new

The carpet stains were mostly there when I moved in, just not well documented. The kitchen grease buildup is minor and normal for a year+ of cooking. The countertop water damage was pre-existing - I reported a leak to the landlord 6 months ago.

Sarah MartinezMay 15, 2:30 PM4/5 Witnesses

Dispute of Wall Damage Claims

new

The wall holes the landlord shows were mostly from hanging pictures and mirrors - normal for any tenant. I removed my furniture carefully. The large holes might have been there already, as my move-in photos show some wall damage.

Sarah MartinezMay 15, 2:00 PM4/5 Witnesses

Normal Wear and Tear Guidelines

new

According to state law and tenant rights documentation, normal wear and tear for a 16-month tenancy includes minor wall scuffs, small nail holes, carpet fading, and minor appliance wear. Landlords cannot charge for these items.

Sarah MartinezMay 15, 1:30 PM4/5 Witnesses

My Move-In Photos

new

I took my own photos when I moved in. These show several issues: small holes already in bedroom walls, carpet already had faint stains near the sofa area, kitchen countertop already had water marks. These were not properly noted in the official inspection.

Sarah MartinezMay 15, 1:00 PM4/5 Witnesses

Initial Position Statement

new

I lived in this property for 16 months and took good care of it. Most of the issues the landlord is claiming are either pre-existing conditions that were not properly documented at move-in, or normal wear and tear expected from occupancy. The landlord is trying to profit from my security deposit.

Sarah MartinezMay 15, 12:00 PM4/5 Witnesses

Repair Estimates from Contractors

reviewed

Wall repair and repainting: $1,800. Carpet replacement: $2,400. Window repair: $400. Cabinet door replacement: $300. Countertop repair: $500. Total: $5,400. All estimates from licensed contractors.

Michael ChenMay 15, 11:00 AM4/5 Witnesses

Move-Out Photos - Bedroom & Kitchen

reviewed

Bedroom: Two nail holes in walls, carpet burn mark near closet. Kitchen: Broken cabinet door, grease buildup on stove and hood, damaged countertop near sink showing water damage.

Michael ChenMay 15, 10:00 AM4/5 Witnesses

Move-Out Photos - Living Room

reviewed

Photos taken on May 1, 2024. Three holes in living room walls (approximately 4-6 inches diameter), appearing to be from furniture removal. Dark stains on carpet near sofa area. Window screen torn.

Michael ChenMay 15, 9:45 AM4/5 Witnesses

Move-In Inspection Report

reviewed

Property inspection conducted on January 5, 2023. All walls in excellent condition, carpets professionally cleaned, all appliances working, no visible damage. Both parties signed. Photos attached showing pristine condition.

Michael ChenMay 15, 9:30 AM4/5 Witnesses

Initial Position Statement

reviewed

The tenant left the property with significant damage beyond normal wear and tear. I have photos showing holes in walls, carpet stains, and a broken window. The security deposit of $2,500 doesn't even cover half of the estimated $5,400 in repairs.

Michael ChenMay 15, 9:00 AM4/5 Witnesses
SMWaiting

Sarah Martinez

Tenant

KERI Verified

Most damage was pre-existing or normal wear and tear from 16 months of occupancy. Landlord is trying to make profit from security deposit. Have my own photos showing property condition.

Virtue Metrics

Good Faith
82%
Transparency
76%
Fairness
85%

Virtue metrics reward good faith behavior over adversarial tactics

Sarah Martinez's Activities

Initial Position Statement

statement

I lived in this property for 16 months and took good care of it. Most of the issues the landlord is claiming are either pre-existing conditions that were not properly documented at move-in, or normal wear and tear expected from occupancy. The landlord is trying to profit from my security deposit.

May 15, 12:00 PM4/5 Witnesses

My Move-In Photos

evidence

I took my own photos when I moved in. These show several issues: small holes already in bedroom walls, carpet already had faint stains near the sofa area, kitchen countertop already had water marks. These were not properly noted in the official inspection.

May 15, 1:00 PM4/5 Witnesses

Normal Wear and Tear Guidelines

evidence

According to state law and tenant rights documentation, normal wear and tear for a 16-month tenancy includes minor wall scuffs, small nail holes, carpet fading, and minor appliance wear. Landlords cannot charge for these items.

May 15, 1:30 PM4/5 Witnesses

Dispute of Wall Damage Claims

statement

The wall holes the landlord shows were mostly from hanging pictures and mirrors - normal for any tenant. I removed my furniture carefully. The large holes might have been there already, as my move-in photos show some wall damage.

May 15, 2:00 PM4/5 Witnesses

Carpet and Kitchen Issues Explanation

statement

The carpet stains were mostly there when I moved in, just not well documented. The kitchen grease buildup is minor and normal for a year+ of cooking. The countertop water damage was pre-existing - I reported a leak to the landlord 6 months ago.

May 15, 2:30 PM4/5 Witnesses

Settlement Offer

compromise

I'm willing to accept a $800 deduction from my security deposit for the larger wall holes and the cabinet door, which I acknowledge may be my responsibility. The rest should be returned as normal wear and tear. Total refund: $1,700.

May 17, 10:00 AM4/5 Witnesses